Hiring, developing, and retaining teams that foster belonging.
Eliminating Counterproductive Behaviors in the Workplace and the Choice of Excellence
Counterproductive work behaviors (CWBs) are behaviors intended to harm organizations and their stakeholders. CWBs – including theft, harassment, sabotage, disrespect, anti-diversity, illicit alcohol and drug use, and misuse of resources – have all been tapped as having considerable impact on bottom-line success. The welfare of organizations operating in highly regulated industries, such as food-service, airlines and transportation, manufacturing, and healthcare, can be severely impacted when employees engage in such behaviors. In fact, it has been estimated that employee theft alone costs the service sector more than $20B annually.
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Fostering a positive work environment and culture that promotes ethical behavior can significantly reduce the incidence of these detrimental activities. Incorporating assessments that evaluate a candidate's ability to handle stress and maintain composure under pressure can further refine the hiring process, ensuring that your customer service team is not only skilled, but also resilient. This approach helps in creating a workforce that not only meets the technical requirements of the job but also embodies the emotional intelligence to foster positive customer interactions, even in challenging situations.
Implement realistic strategies to foster belonging and avoid derailing teams with our guide:
What can be done to combat the prevalence of these negative behaviors, which often make employee retention difficult, if not impossible? You will learn the answer to this question and more in our whitepaper, including:
- Common root causes of derailing performance and turnover, especially in service-driven jobs
- How using validated hiring assessments screens out candidates likely to exhibit these negative behaviors
- What it means for leaders to choose excellence
- Building and sustaining a work environment that nourishes potential
Learn more. Access our Whitepaper.
