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    Pre-employment assessments, leadership and employee development, and culture solutions focused on performance and retention

    Increasing sales, profit, and earning active loyalty from customers depends on consistently executing your intended employee and customer experience. For over four decades, we’ve worked with company leaders to offer specialized retail and sales talent solutions, where we build assessments that provide a positive experience for candidates by educating them about your positions and brand, while screening for key competencies and attributes critical to success.

    Cognitive ability

    The ability to problem-solve, as well as learn and process new information quickly, is the strongest predictor of job performance. Within our retail and sales talent solutions, we offer cognitive assessments for entry-, management-, and executive-level candidates. These tests screen candidates for learning aptitude, quality orientation, and the ability to solve problems quickly and effectively.

    cognitive-laptop

    Personality & fit

    We know from our work in retail and sales talent solutions the qualities that drive sales and exceed customer expectations. We can work with you to understand the attributes and personality characteristics that are essential for success in your culture and operations.

    smiling retail associate

    Situational

    Situational assessments present candidates with realistic scenarios they are likely to encounter on the job. Situational tests increase candidate perceptions of fairness, job-relatedness, and overall enjoyment of the hiring process – increasing their interest and level of attraction to your brand.

    Retail Print Shop

    Results achieved by our retail and sales customers using our pre-employment assessments:

    Stockroom & warehouse

    40%

    reduction in theft

    50%

    increase in attention to procedures and quality

    30%
    improvement in teamwork and operations

    Sales & customer service

    25%

    increase in sales

    2x

    greater team member reliability and positive mindset

    3x
    greater customer focus and drive to succeed

    Management & operations

    14%

    greater managerial fit with your culture and business

    10x

    greater problem solving and drive for excellence

    Greater
    consistent execution of brand and intended customer experience

    "The sales assessment helps us determine if someone is driven and can close a sale. It also targets top candidates that have empathy, great customer service skills, and solid follow-through."

    Jodi Longmeyer, Sr. Employment & Benefits Specialist Borsheims

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