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An extraordinary guest experience is delivered by employees driven to serve and delight. We leverage over 30 years of experience in service-intense industries to deliver solutions that support you in finding, supporting, and retaining people who will have the greatest impact on your guest experience – people with the service gene.
Employees who have a natural drive to serve others set the guest experience apart from the rest. These individuals consistently go above and beyond for guests – not because they are trained to do so, but because they find immense satisfaction in exceeding guest expectations.
Pre-Employment Assessments
Developed and validated for full-service and fine-dining.
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Structured Interview Guides
We can support you in building a comprehensive hiring process that balances your needs with candidate expectations. Win appreciation from candidates with an experience that reflects the values of your brand and culture. Structured, competency-based interview guides screen for skills and attributes that compliment those measured by the assessments, helping to clarify expectations for candidates, and strengthen the process by which candidates are evaluated for performance potential and culture-fit.
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Measuring Your Success
Individual Contributors who pass Corvirtus assessments:
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Leadership Development
Managers are the foundation of a stable team that can consistently execute your vision. While some people will naturally align with your culture, growing your team and building bench strength requires deliberate action. In addition to working with you to fully realize your culture, we offer tools and assessments that provide accurate, actionable information to help leaders and leaders in the making focus their energy, polish strengths, and understand areas for improvement.
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Engagement and Retention
Growing and maintaining your culture hinges on retaining the confidence and trust of your employees. Communicate to your team that you are invested in their experience. Take action on factors that will have the greatest positive impact on their engagement. Through the exploration of the factors that your employees collectively share as critical in shaping their experience, we direct you to key drivers to ultimately maximize retention, customer satisfaction, and intention to stay.
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What Hospitality Leaders have said about our solutions:
Previous experience working with Corvirtus has made us confident that if you develop and use the tools they create for you, your chances for success are increased dramatically.
There is a reason why Truluck's was rated 'Best Place to Work' by Austin Business Journal. Corvirtus is in the people business, and continued to help us find fantastic people.
They’ve lived up to our expectations; what they built the system to do, it does and whenever we do have a difficulty or want to make changes to what we’re doing, they’re easily accessible and the follow up is very good.
Our customers consistently tell us we have great people working for us. We attribute our stellar customer service in large part to the Corvirtus hiring process, which helps us identify the type of service oriented individuals right for our culture. .page-section-614a08cd58a12 { padding:0px 0; background-attachment:; background-attachment: scroll\9 !important; background-color:#ffffff; background-position:left top; background-repeat:repeat; } .page-section-614a08cd58a12 .alt-title span { background-color:#ffffff; } .page-section-614a08cd58a12.section-expandable-true:not(.active-toggle):hover .mk-section-color-mask { opacity:0.2 !important; } .page-section-614a08cd58a12 .expandable-section-trigger i { opacity:1; top:0 !important; }
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