Identifying quality sales associates

Introduction

Nearly two decades ago, hiring managers and recruiting teams at luxury jeweler, Borsheims, a Berkshire Hathaway company, struggled to deliver an engaging candidate experience and hire strong salespeople with paper-based systems. Borsheims sought an assessment and talent acquisition partner to support them in reaching key business results, like sales, while also reducing time-to-hire.

To tackle this challenge, Corvirtus built a hiring process and assessments that attract and select people who live the company's values, perform, and stay long-term. Initially assessments were included for sales positions only, but after notable gains in sales and retention assessments Borsheims added tailored batteries for all positions.

Today their hiring process includes custom applications, realistic job previews to attract and educate candidates, and testing for problem-solving, heart for service, and teamwork, among other key job-specific competencies. Corvirtus collaborates with Borsheims on an ongoing basis to monitor candidate and performance metrics, and to respond proactively to the the ever evolving hiring market.

Validation and ongoing quality of hire studies are conducted regularly to ensure the specific competencies, skills, and key results are supported by the hiring process.