The initial response by United Airlines CEO, Oscar Munoz, fueled more public outrage, as he stated the company had done nothing wrong in how they “re-accommodated” passengers.
A few weeks ago, my colleague, Dr. Jennifer Yugo, and I wrote about research-proven tips to increase the airline passenger experience. Here are a few more strategies.
How can airlines positively impact the passenger experience while managing the challenges of thin profit margins, fuel costs, heavy regulation, and the need to attract a diverse demographic? [...]
The tragic crash of Germanwings Flight 9525 into the French Alps on March 24th ignited discussion not only about internal safety threats in aviation, but also the mental health of pilots.
