Pre-employment assessments, leadership and employee development, and culture solutions focused on performance and retention.
Increasing sales, profit, and earning active loyalty from customers depends on consistently executing your intended employee and customer experience. For over four decades, we’ve worked with leaders in retail and across the service industry to build assessments that provide positive experience for candidates through educating them about your positions and brand, while screening for key competencies and attributes critical to success, including:
We mix and match tests to create assessments that are unique to the demands of your positions, culture, and intended customer experience. Some of the tests we offer for retail and sales roles include:
The ability to problem-solve, as well as learn and process new information quickly, is the strongest predictor of job performance. We offer cognitive assessments for entry-, management-, and executive-level candidates. These tests screen candidates for learning aptitude, quality orientation, and the ability to solve problems quickly and effectively.
We know from our work in the retail industry the qualities that drive sales, operational excellence, and exceeding customer expectations. We can work with you to understand the attributes and personality characteristics that are essential for success in your culture and operations.
Situational assessments present candidates with realistic scenarios they are likely to encounter on the job. Situational tests increase candidate perceptions of fairness, job-relatedness, and overall enjoyment of the hiring process – increasing their interest and level of attraction to your brand.
Standardize your hiring process using structured, competency-based interview guides that screen candidates for the skills and attributes critical for performance and culture-fit. All candidates are asked the same set of job-relevant questions, while hiring managers are provided with precise instructions for evaluating responses. This ensures all managers in each department, region, and location are hiring to the same standards.
Excite candidates while educating them about the benefits and inherent challenges of the position and your culture. Realistic Job Previews (RJP) present candidates with job-relevant situations and key expectations of the role they may not know otherwise or think to inquire about during the hiring process. Leveraging RJPs in your hiring process reduces new-hire turnover, improves the candidate experience, and enhances the likelihood of position and culture-fit.
Growing and maintaining your culture hinges on earning the trust and confidence of your employees. Our solutions extend beyond hiring to engagement and retention. Employee Experience Surveys communicate to your teams that you are invested in their experience. By exploring factors that your employees collectively share as critical in shaping their experience, we help you to identify key drivers that impact their intentions to stay and perform.