Building Teams that consistently Deliver a Best-in-Class Customer Experience

Pre-employment assessments, leadership and employee development, and culture solutions focused on performance and retention.

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Hire and Build a Customer-Focused Team

Increasing sales, profit, and earning active loyalty from customers depends on consistently executing your intended employee and customer experience. For over four decades, we’ve worked with leaders in retail and across the service industry to build assessments that provide positive experience for candidates through educating them about your positions and brand, while screening for key competencies and attributes critical to success, including:

  • Emotional Intelligence
  • Team Orientation
  • Eagerness to Learn and Grow
  • Resilience
  • Drive for Sales
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  • Dependability
  • Patience
  • Leadership
  • Communication
  • Passion for your brand and culture
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We mix and match tests to create assessments that are unique to the demands of your positions, culture, and intended customer experience. Some of the tests we offer for retail and sales roles include:

Cognitive Ability

The ability to problem-solve, as well as learn and process new information quickly, is the strongest predictor of job performance. We offer cognitive assessments for entry-, management-, and executive-level candidates. These tests screen candidates for learning aptitude, quality orientation, and the ability to solve problems quickly and effectively.

Personality and Fit

We know from our work in the retail industry the qualities that drive sales, operational excellence, and exceeding customer expectations. We can work with you to understand the attributes and personality characteristics that are essential for success in your culture and operations.

Situational

Situational assessments present candidates with realistic scenarios they are likely to encounter on the job. Situational tests increase candidate perceptions of fairness, job-relatedness, and overall enjoyment of the hiring process – increasing their interest and level of attraction to your brand.

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Here are some of the results our retail and sales customers have achieved with our pre-employment assessments:

Stockroom & Warehouse

  • Reduction in theft by more than 40%
  • Increase in attention to procedures and qualilty by more than 50%
  • Improvement in teamwork and operations by more than 30%

Sales & Customer Service

  • 25% Greater sales
  • 2X Greater team member reliability and positive mindset
  • 3X Greater customer focus and drive to succeed

Management & Operations

  • 14% Greater managerial fit with your culture and business
  • 10x Greater problem solving and drive for excellence
  • Greater consistent execution of brand and intended customer experience
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Additional solutions to support your strategy for employee selection, development, and retention.

Scale Your Interview Process

Standardize your hiring process using structured, competency-based interview guides that screen candidates for the skills and attributes critical for performance and culture-fit. All candidates are asked the same set of job-relevant questions, while hiring managers are provided with precise instructions for evaluating responses. This ensures all managers in each department, region, and location are hiring to the same standards.

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Educate Candidates: Realistic Job Previews

Excite candidates while educating them about the benefits and inherent challenges of the position and your culture. Realistic Job Previews (RJP) present candidates with job-relevant situations and key expectations of the role they may not know otherwise or think to inquire about during the hiring process. Leveraging RJPs in your hiring process reduces new-hire turnover, improves the candidate experience, and enhances the likelihood of position and culture-fit.

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Employee Experience Surveys

Growing and maintaining your culture hinges on earning the trust and confidence of your employees. Our solutions extend beyond hiring to engagement and retention. Employee Experience Surveys communicate to your teams that you are invested in their experience. By exploring factors that your employees collectively share as critical in shaping their experience, we help you to identify key drivers that impact their intentions to stay and perform.

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What Retail Leaders have said about our solutions:

The sales assessment helps us determine if someone is driven and can close a sale. It also targets top candidates that have empathy, great customer service skills, and solid follow-through.
Cycle Gear LogoCorvirtus assessments have been instrumental in providing solutions to Cycle Gear. The value they add is incredible – within just one year of using their hiring assessments, our turnover dropped almost 10%. We wish all vendors were as great as Corvirtus!
Corvirtus assessments help validate what we are all about as a company. Corvirtus is very knowledgable, adaptable, and responsive.
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