When The Clash produced “Should I Stay or Should I Go” in 1981, it’s highly unlikely that lead vocalist Mick Jones was thinking about the importance of an onboarding process that makes new hires [...]
An assessment is any procedure (test, background check, application blank) administered to job applicants to evaluate their suitability for a position. Assessments can test for knowledge (e.g., [...]
If all you have is a hammer, everything looks like a nail – and you pound away. If your only tool is a hammer, then everything you see needs pounding. Too many managers in the service sector are [...]
Buzz, bang, and fizz is the trajectory of too many companies.This paper reviews a real-life example with Steak and Ale and how mediocrity can be avoided.
What attracts us to well-known entrepreneurs such as Ford, Gates, Brinker, and Jobs is their vision, passion, independence, and grit. Learn how company leaders can incorporate this "owner [...]
What gets measured gets treasured; especially, when it is linked to things people care about such as compensation, promotions, recognition, and survival.
A quality employee experience is the source of a consistently executed customer experience - and our map shows how to get there.
Why do so many companies start with a bang and grow like crazy, only to fizzle? Co-Founder of Farmers Restaurant Group, Dan Simons, thinks it’s “something about the way the typical company is [...]
There are three levels of leadership: appointed, accepted, and authentic. Part three describes how to focus your leadership in five broad areas: self, business, results, people, and vision.
The restaurant industry has always accepted high turnover as a fact of life, something that operators simply had to work around. Unfortunately, these workarounds often compromise the customer’s [...]