The United States of America is many things; it’s a nation, society, brand, and culture. As it is with many cultures, the beliefs of its founders are its anchor. It is not a stretch to say that [...]
Leaders must present an inspiring picture of the future they want to create, why it is important, how to get there, and what is in it for employees if they commit to the journey. The challenge [...]
A common mistake to closing the gaps on culture is to start with policies and procedures. Learn where you should start and a process that can help you reach your definition of success.
Is the culture you have the one you need? Learn how to close the gaps between what your culture “is” and what it “should be.”
There are many things that a leader does, but none is more important than answering the questions of his or her best followers. As the saying goes, “eagles don’t fly with turkeys” and that [...]
A few weeks ago, my colleague, Dr. Jennifer Yugo, and I wrote about research-proven tips to increase the airline passenger experience. Here are a few more strategies.
Buying a car ranks among the most dreaded consumer experiences. In fact, more than 75% of consumers wish they could manage the entire sales process online (test drive not included). Overly [...]