High turnover blocks your ability to consistently deliver your intended employee experience, customer experience, and ability to turn a profit.
What are the implications of passively accepting turnover on the way that companies operate in the service industry?
The drivers of retention are different from turnover: both should be viewed and analyzed separately. When you get down to it, both retention and turnover are about those who stay (stayers) and [...]
This eBook is designed to educate you on how to build a strong and healthy organizational culture. Given its importance, it’s a good thing that culture holds no mysteries. It’s a thing and, as a [...]
Companies and industries change, and with them the skills required for leaders to be effective. One such skill that is becoming ever more desirable, not just for leaders, but for all employees, [...]
When The Clash produced “Should I Stay or Should I Go” in 1981, it’s highly unlikely that lead vocalist Mick Jones was thinking about the importance of an onboarding process that makes new hires [...]
Corvirtus collaborated with Sammy’s Grill to design a structured hiring process, which included clear definitions of performance for each job group, assessments, and interview guides. With [...]
An assessment is any procedure (test, background check, application blank) administered to job applicants to evaluate their suitability for a position. Assessments can test for knowledge (e.g., [...]
If all you have is a hammer, everything looks like a nail – and you pound away. If your only tool is a hammer, then everything you see needs pounding. Too many managers in the service sector are [...]
When I first became a hiring manager, I prided myself on my ability to build a strong, high-performance team. I loved everything about the hiring process - from pre-screening applications for red [...]