In this whitepaper, you'll look at loyalty in a brand new way, learn about what active customer loyalty is, and how to earn it as an enterprise to achieve long-term growth and success.
High turnover blocks your ability to consistently deliver your intended employee experience, customer experience, and ability to turn a profit.
What are the implications of passively accepting turnover on the way that companies operate in the service industry?
The drivers of retention are different from turnover: both should be viewed and analyzed separately. When you get down to it, both retention and turnover are about those who stay (stayers) and [...]
Is One Direction Better Than The Beatles? Three Steps to Bridging the Gap in a Multi-Generational Workforce
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I remember when I was a child, visiting my grandparents' house. My siblings and I would be watching a movie at a perfectly reasonable volume, and my grandpa would yell down the stairs, "Turn it [...]
The good news is that the economy continues to improve. For labor-intense industries, however, such as health care, hospitality, and retail, this rose is not without its thorns in terms of [...]
We’ve undergone a complete shift since the Great Recession of 10 years ago. Then, the unemployment rate was the highest since the Great Depression, and now it is the lowest since 2000.
Hiring, developing, and retaining top performers is a goal of most business leaders and HR teams. But could it be that top performers flee because they are not valued by their colleagues – more [...]
The restaurant industry has always accepted high turnover as a fact of life, something that operators simply had to work around. Unfortunately, these workarounds often compromise the customer’s [...]
Customers tend to request a “5 minute assessment” fearful that anything longer will cause too many applicants to leave. However, the data does not support this fear.
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