A quality employee experience is the source of a consistently executed customer experience - and our map shows how to get there.
When Jack Welch listed the most powerful factors for organizational success, he named employee engagement as number one, with customer satisfaction second - this order is not coincidental.
The initial response by United Airlines CEO, Oscar Munoz, fueled more public outrage, as he stated the company had done nothing wrong in how they “re-accommodated” passengers.
Stories about people similar to your audience have the greatest influence on newcomer behavior and commitment.
How can you best support employees as they transition to their first management role? Here’s the Vanilla Ice framework for transitioning high potential individual contributors into leaders.
The lack of career paths for healthcare professions hurts the ability of healthcare organizations to retain high potential employees and manage labor shortages.