High turnover blocks your ability to consistently deliver your intended employee experience, customer experience, and ability to turn a profit.
What are the implications of passively accepting turnover on the way that companies operate in the service industry?
The drivers of retention are different from turnover: both should be viewed and analyzed separately. When you get down to it, both retention and turnover are about those who stay (stayers) and [...]
This eBook is designed to educate you on how to build a strong and healthy organizational culture. Given its importance, it’s a good thing that culture holds no mysteries. It’s a thing and, as a [...]
With hiring, your goal is to build teams that perform, fit your culture and brand, and stay. How can you unlock the power of interviewing to achieve this for every new hire?
Companies and industries change, and with them the skills required for leaders to be effective. One such skill that is becoming ever more desirable, not just for leaders, but for all employees, [...]
I remember when I was a child, visiting my grandparents' house. My siblings and I would be watching a movie at a perfectly reasonable volume, and my grandpa would yell down the stairs, "Turn it [...]
The good news is that the economy continues to improve. For labor-intense industries, however, such as health care, hospitality, and retail, this rose is not without its thorns in terms of [...]
When The Clash produced “Should I Stay or Should I Go” in 1981, it’s highly unlikely that lead vocalist Mick Jones was thinking about the importance of an onboarding process that makes new hires [...]